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Citizen Charter

Government Of The People’s Republic Of Bangladesh

Office of the Upazilla Nirbahi Officer

Bheramara, Kushtia

Web site : bheramara.kushtia.gov.bd

E-mail : unobheramara@mopa.gov.bd

Certificate to Public Service

 

Vision         : To ensure service in a short time at lower cost

Mission       :  Ensuring fast service to the doorsteps of the people

Purpose       :  Facilitation of government services

 

SL No.

Name of Service

Necessary  Highest time

Necessary papers

Places for colleting Necessary Papers

Fees/Charges to be credited by code and when to credit should be mentioned

Officer in charge (Rank, Bangladesh code, Dist/Upazilla code with Telephone and E-mail

Senior officer to whom appeal or complaint can be made (Designation of Officer, Bangladesh Code, Dist/Upazilla Code, Telephone & E-mail Number )

1.

Regarding fixing up the cultivable fallen land/Khas Land

Within 3 days after the approval of Upazilla Cultivable land fixation committee meeting proposed by AC Land

The proposal to be forwarded to DC by the recommendation of UNO after being approved by the Upazilla Khas Land fixation committee

Office of AC (land), UNO, DC,

Free of Cost/ Without Payment

UNO

Phone : 07022-71329

Mob : 01730473627

unobheramara@mopa.gov.bd

DC, Kushtia

Phone : 07162300

dckushtia@mopa.gov.bd

2.

Regarding fixing up the uncultivable fallen land/Khas Land

Within 3 days after being proposal by AC(Land)

The proposal to be forwarded to DC by the recommendation of UNO offer being approved by the Upazilla Khas Land fixation committee

Office of AC (land), UNO, DC, Ministry of Land

Free of Cost/ Without Payment

Do

Do

03

Implementation programmes by the allotment through ministry of relief affairs

Within 2 days after the proposal from the officer, project Implementation, by the approval of committee (TR) Concerned

Do is given according to the recommendation of project implementation officer after the approval of Union TR/ Kabikha Committee

Project implementation office, UNO office, Upazilla Chairman Office, Upazilla Account Office (if necessity)

Free of Cost/ Without Payment

Do

Do

 

 

SL No.

Name of Service

Necessary  Highest time

Necessary papers

Places for colleting Necessary Papers

Fees/Charges to be credited by code and when to credit should be mentioned

Officer in charge (Rank, Bangladesh code, Dist/Upazilla code with Telephone and E-mail

Senior officer to whom appeal or complaint can be made (Designation of Officer, Bangladesh Code, Dist/Upazilla Code, Telephone & E-mail Number )

04

Regarding VGF cash pay/ providing relief materials

Within 2 days after the proposal places by the officer, project implementation

The proposal from project implementation officer to be approved by UNO

Office of Project implementation, Office, UNO (if necessary)

Free of Cost/ Without Payment

Do

Do

05

Bill Payment of contractor or the president of the committee of the project allotted by  LGED (if applicable)

Within 2 days after getting proposal from Upazilla Engineer’s office

Bill to be approved after having proposal from upazilla Engineer by direct inspection (if Necessary)

Office of Upazilla Engineer, UNO, Account Section

(if Necessary)

Free of Cost/ Without Payment

Do

Do

06

Project Under ADP

Within 2 days after getting proposal from Upazilla Engineer’s office

Bill to be approved by UNO after receiving proposal from upazilla Engineer by direct inspection (if Necessary)

Office of Upazilla Engineer, UNO, Account Section

(if Necessary)

Free of Cost/ Without Payment

Do

Do

07

lease of water-side

Within 02 Month before 1st day of Bangla year

According to the principles  (by tender)

office of UNO

Free of Cost/ Without Payment

Do

Do

08

Giving Bill of salary to the Nor-Govt. secondary school and Madrasa and performing miscellaneous administrative responsibilities as the president of maneging committee

Bill of salary within 02 days and in case of other administrative jobs within 07 days just after having proposals

After the bill to be submitted by the Head Teacher

office of UNO

Free of Cost/ Without Payment

Do

Do

 

 

SL No.

Name of Service

Necessary  Highest time

Necessary papers

Places for colleting Necessary Papers

Fees/Charges to be credited by code and when to credit should be mentioned

Officer in charge (Rank, Bangladesh code, Dist/Upazilla code with Telephone and E-mail

Senior officer to whom appeal or complaint can be made (Designation of Officer, Bangladesh Code, Dist/Upazilla Code, Telephone & E-mail Number )

09

Giving govt. allowances to UP Chairman, Member, UP Secretary, Village Police        

According to the needs of the beneficiaries, their allotment is informed

Within 05 days allowance money to be provider/given after submission of necessary papers

Office of UNO, Accounting, Ministry/Division/ Organization (If necessary)

Free of Cost/ Without Payment

Do

Do

10.

General Certificate case

According to the rules

According to PDR Act-1913

Office of UNO

Not Applicable for this office

Do

Do

11.

Criminal Act Case of section-98, 100, 107, 133, 144, 145

Settlement according to criminal Act.

Settlement according to criminal act and investigation (if necessary)

Upazila Nirbahi Magistrate

Not Applicable for this office

Do

Do

12.

Operation of Mobile court and sending of report return

Any day of the week as per necessity

Solution according to the order of the govt. and law

Office of UNO and Upazila Nirbahi Magistrate

-

Do

Do

13.

Distribution of Forms for performing Haj and Giving Advice

Soon after submitting application

Form, Information and advice given according to the application

office of DC, UNO

Not Applicable for this office

Do

Do

14.

Regarding to be done Advice, Information and what local govt. (Union Parishad)

To be provided within a short time as per demand

Necessary advice is given in the office of the Upazila Nirbahi Officer

office of UNO, Union Chairman

Not Applicable for this office

Do

Do

 

 

 

SL No.

Name of Service

Necessary Highest time

Necessary papers

Places for colleting Necessary Papers

Fees/Charges to be credited by code and when to credit should be mentioned

Officer in charge (Rank, Bangladesh code, Dist/Upazilla code with Telephone and E-mail

Senior officer to whom appeal or complaint can be made (Designation of Officer, Bangladesh Code, Dist/Upazilla Code, Telephone & E-mail Number )

15.

Duties imposed on the president (s) of different committee (s)

Within possible time by discoussion between the sectary and the president of the committee

To be implemented by the committee through meeting

office of DO,UNO

 

Do

Do

16.

Regarding investigation and complaint

Within 15 days after submission of necessary paper

As per direct investigation, verification of paper and receiving oral speech of the complainants.

Office of UNO

Not Applicable for this office

 

 

17.

Appointment of presiding officer for forming managing committee of educational institution 

Within 02 working days

1. Application to be submitted by headmaster on school pad.

2. Papers of the prior committee on its formation and tenure.

 

 

Do

Do

18.

Nomination of guardian members for Ad hoc committee of educational institutions

Within 02 working days

1. Application on school pad.

2. Submission of 03 proposed guardians.

 

 

Do

Do

 

 

 

SL No.

Name of Service

Necessary  Highest time

Necessary papers

Places for colleting Necessary Papers

Fees/Charges to be credited by code and when to credit should be mentioned

Officer in charge (Rank, Bangladesh code, Dist/Upazilla code with Telephone and E-mail

Senior officer to whom appeal or complaint can be made (Designation of Officer, Bangladesh Code, Dist/Upazilla Code, Telephone & E-mail Number )

19.

Giving opion for selecting Exam-centres For JSC/SSC

 

 

 

 

Do

Do

20.

According to Information Right Act-2009, Demanded information to be provided

07 Working days

Application to be submitted by  Email/Forms

Office of UNO

 

Do

Do

21.

Signature on cheque for the allowances for the old, widow, divorced women, distressed women, disabled and educational stipend for the disabled.

01 working day

Documents to be provided by the office of upazilla social welfare

Office of UNO

 

Do

Do

22.

Approval and disbursement of youth loans

01 working day

Documents received from the Upazila Youth Development Officer, containing

1. Application form.

2. Mortgaged copy /Deed / entry of ledger in favor of land ownership

3. Certificate of training by Youth Development

4. Applicant's photo-1 copy

5. Photocopy of National Identity Card

6. 5% savings deposit of approved loan

Directorate of Youth Development

 

Do

Do

 

SL No.

Name of Service

Necessary  Highest time

Necessary papers

Places for colleting Necessary Papers

Fees/Charges to be credited by code and when to credit should be mentioned

Officer in charge (Rank, Bangladesh code, Dist/Upazilla code with Telephone and E-mail

Senior officer to whom appeal or complaint can be made (Designation of Officer, Bangladesh Code, Dist/Upazilla Code, Telephone & E-mail Number )

23.

Giving Sub-allotment to dealers of fertilizers allotted from district

01 working day

1. Document with early information.

2. Invoice form to be collected from member-secretary (Upazilla Agriculture Officer) of Upazilla Seeds and fertilizers Monitoring Committee

Upazilla Agriculture Officer

 

Do

Do

24.

Giving Funeral Expenses for late freedom fighters

01 working day

UNO/Officer in charge of giving guard of honour carrying blank application and necessary money with him.

Application form to be collected from UNO Office

free

Do

Do

25.

Forwarding birth certificate amendment form, birth-death registration to the register, Dhaka

02 hours

Birth registration amendment form

Municipality/Union Parisahd digital centres concerned

free

Do

Do

26.

Cell committee of children and women persecution protection

Both sides to be noticed by upazilla officer for women affairs, within 10 days

Existing dispute between two sides to be settled after hearing, by the cell committee of children and women persecution protection

Upazilla Women Affairs Officer, Social welfare Officer and UNO

free

Do

Do

 

SL No.

Name of Service

Necessary  Highest time

Necessary papers

Places for colleting Necessary Papers

Fees/Charges to be credited by code and when to credit should be mentioned

Officer in charge (Rank, Bangladesh code, Dist/Upazilla code with Telephone and E-mail

Senior officer to whom appeal or complaint can be made (Designation of Officer, Bangladesh Code, Dist/Upazilla Code, Telephone & E-mail Number )

27.

Giving Allowances for freedom fighter

Within 33 days

Cheque received from DC office and collected from concerned Bank and given to them

Office of UNO and Social welfare Officer

Free

Do

Do

28.

Giving recommendation for collecting books for non govt. libraries from national book centre

02 hours

Application forms provided by NBC

NBC, Ministry of Cultural Affairs, 5/C, Bangobandhu Avenue, Dhaka-1000. E-mail-granthakendro.org@gmail.com Web : www.nbc.org.bd

Free

Do

Do

29.

Public Hearing

Every Wednesday

Application on white paper (with court free)

white paper

Free

Do

Do